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Decoration
| Aperitif - Predinner
| Coffee or Tea
| Plate
| Complete services
| Tableware
| Cookery
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New Items
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How do I manage my personal information ?
How to create an account
What can I do when I have lost my password ?
How to place an order?
How do I pay for my order?
Online payment is secure?
What are the shipping cost of my order?
What is the deadline for delivery of my order?
How do I contact customer service ?
Creating your account is the first step to placing an order. Once created, you can very quickly place your orders and check the follow-up. To create your account, click on "Log in " then "Create your account " and fill in the requested fields.
Once your account is created, you can login on the website whenever you want and update your personnal information (adress, password,...).
Simply go to the "identification" page and fill in the email address field. During the validation of the form your new password will be sent to your inbox. Of course, you will be able to change your password by visiting the page to update your details.
You just have to:
- Select your products by clicking on "Add to the basket".
- Confirm you order
- And if not yet done so to identify you.
You may make your payments:
- by debit card: this is done on the secure serveur of the Caisse d'Epargne Bank. This means that no banking information concerning you is transmitted via the site www.porcelaineservice.com. Payment by debit card is perfectly secure.
- by check or bank transfer, your order will be processed upon receipt of your payment and after validation.
Excerpt from www.spplus.fr website: :
The whole of the payment phase is between you and the Caisse d'Epargne. During the payment by debit card, you will temporarily leave the site www.porcelaineservice.com and will automatically be directed to the site of "SP ", the payment site of the Caisse d'Epargne. This ensures that:
- www.porcelaineservice.com will never know the card number.
- The Caisse d'Epargne will not know the details of your purchases as only the total amount and order number will be transmitted by www.porcelaineservice.com
Delivery costs vary depending on your order and location of delivery. These are specified as soon as you enter your shipping address.
www.porcelaineservice.com undertakes to deliver the orders to the delivery address indicated on the order within 4 working days (excluding weekends and public holidays) from the date of the order validation. The date of validation of the order corresponds to the date of receipt of your payment. By connecting to our website, you can view the estimated or actual date of shipment of your order.
If you would like more information about our products at Porcelain e Service, you can contact customer services.
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- By email: contact@porcelaineservice.fr
